Privacy Policy

Effective Date: 15 October 2026
Website: https://nottinghamroadstore.co.uk

At Nottingham Road Store, we respect your personal privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, store, and protect personal data when you visit our website, purchase kitchen cookware (including Pots & Pans), or communicate with our customer support team.

We process personal data in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA 2018), and applicable statutory amendments.

1. Data Controller & Contact Information

The verified commercial operator of Nottingham Road Store determines how and why customer personal data is collected and processed.

2. Personal Information We Collect

• Identity & Contact Data: Name, billing address, delivery address, email address, and telephone number.
• Order & Transaction Details: Purchased pots, pans, cookware sets, order reference numbers, transaction values, payment confirmations, tracking links, and return/refund correspondence.
• Technical & Usage Information: IP address, device specifications, browser type, and navigation preferences collected via cookies in line with our Cookie Policy.
• Customer Service Records: Product inquiries, return notes, email correspondence, and support messages.

3. How We Use Personal Information & Legal Bases

4. Payment Processing & Security

Nottingham Road Store accepts Visa and Mastercard only. All transactions are charged in British Pounds Sterling (GBP / £).

Payments are handled by trusted third-party payment gateways integrated with our platform. We do not store full payment card numbers or card verification codes (CVV) within our own business systems. Payment providers process information necessary to authorise transactions, prevent card fraud, and settle refunds.

5. Website Hosting & E-Commerce Platform (SHOPLINE)

6. Sharing Personal Information

To operate our online store and deliver customer orders, we share relevant personal information only with trusted service providers:

• SHOPLINE: Technical SaaS hosting and shopping cart database infrastructure.
• Payment Gateways: Authorisation and settlement of Visa and Mastercard payments and refunds.
• Domestic UK Couriers: Order delivery, tracking transmission, and prepaid return collections.
• Law Enforcement & Authorities: Exclusively where required by applicable statutory law.

We do not sell, rent, or trade your personal data to third parties for external marketing purposes.

7. International Data Transfers

Our platform provider, SHOPLINE HOLDINGS LIMITED, has operational facilities in Hong Kong and utilizes global cloud infrastructure. Where personal data is processed or accessed outside the United Kingdom, transfers are conducted in accordance with UK GDPR requirements using approved transfer mechanisms (such as UK adequacy regulations or standard contractual clauses / transfer safeguards) to ensure an equivalent level of data protection.

8. Cookies & Similar Technologies

Our store uses cookies to maintain shopping basket continuity, support secure checkout sessions, and anonymously assess performance. For complete information regarding individual cookies, providers, and preference controls, please review our Cookie Policy.

9. Data Security & Retention

We employ appropriate technical and organisational safeguards, including SSL/TLS encryption, to protect your information in transit. Personal data is retained only for as long as necessary to fulfil order contracts and comply with statutory UK tax, financial, and accounting record-keeping requirements.

10. Your UK GDPR Rights

Under UK data protection law, you have rights to access, rectify, erase, restrict processing of, object to processing of, and request portability of your personal data, as well as the right to withdraw consent at any time. To exercise these rights, please email us at support@nottinghamroadstore.co.uk.

11. Data Protection Complaints

If you have any concerns regarding how Nottingham Road Store handles your personal information, you may submit a formal data protection complaint directly to us at support@nottinghamroadstore.co.uk.

We will acknowledge receipt of your data protection complaint within 30 days, take appropriate steps to investigate without undue delay, and inform you of the outcome. You also retain the right to lodge a complaint with the UK's independent regulator, the Information Commissioner's Office (ICO), at ico.org.uk.

12. Contact Us