Contact Us

Welcome to Nottingham Road Store. Our customer support team is here to assist with product enquiries, order updates, delivery tracking, and returns for our kitchen supplies.

Whether you require information about cookware dimensions, hob compatibility (including induction suitability), cookware care instructions, wash stand specifications, or assembly requirements, please review the individual product page or contact us for direct assistance.

Business & Contact Information

We aim to respond to written email enquiries within 1 working day during our normal customer service hours.

Delivery & Shipping Information

We offer free standard delivery throughout the United Kingdom, with no minimum order value or additional standard shipping charges.

• Delivery Cost: Free (£0.00) throughout the United Kingdom.
• Order Cut-off Time: 2:00 PM UK Time (GMT/BST), Monday to Friday.
• Order Processing Time: 1–2 working days (Monday to Friday dispatch).
• Courier Transit Time: 3–7 working days.
• Total Estimated Delivery Time: 4–9 working days, including processing and transit.

Orders placed before 2:00 PM on a working day enter processing that day. Orders placed after the cut-off time, on weekends or on applicable bank holidays begin processing on the next working day. The estimated delivery period is calculated from the applicable processing start date. For complete details, please see our Delivery & Shipping Policy.

Returns & Refunds Information

We want you to shop for your kitchen essentials with confidence. Nottingham Road Store offers a 28-day voluntary returns policy for eligible new and unused products, in addition to your statutory consumer rights:

• Return Period: 28 calendar days from delivery.
• Accepted Condition: New and unused products under our voluntary returns policy.
• Return Method: By mail only via our prepaid postal service.
• Return Shipping Cost: Free (£0.00).
• Prepaid Return Label: Included inside the original delivery parcel.
• Restocking Fee: None (£0.00).
• Refund Processing: We inspect returned products and initiate any refund due within 3 calendar days of receiving the returned goods.
• Refund Method: Original Visa or Mastercard used for payment.
• Refund Currency: British Pounds Sterling (GBP / £).

For voluntary change-of-mind returns, pots, pans, and wash stands should be unused, undamaged, and returned with their original accessories and packaging where reasonably possible. Under UK consumer law, customers have statutory cancellation rights to inspect goods as permitted in a physical shop. Where handling goes beyond what is reasonably necessary, any deduction for reduced value will be made only where permitted by law. For full return instructions, refer to our Returns & Refunds Policy.

Accepted Payment Methods

Nottingham Road Store accepts the following payment methods only:

• Visa (Debit and Credit)
• Mastercard (Debit and Credit)

All prices, checkout payments, and refunds are processed strictly in British Pounds Sterling (GBP / £). Other payment methods are not accepted.